PRIVACY POLICY

Effective date: May 19, 2026 · Last updated: May 19, 2026

1. Introduction

POCO Garage Doors ("we", "us", "our") operates the website portcoquitlamgaragedoors.ca (the "Site") and provides garage door sales, repair, installation, and maintenance services in Coquitlam, Port Coquitlam, Port Moody, and surrounding communities in British Columbia, Canada. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the choices you have. By using the Site or contacting us, you agree to the practices described below.

2. Information We Collect

Information you provide: When you fill out our contact or quote form, call, text, or email us, we collect your name, phone number, email address, service address, and any details you share about your garage door, gate, or property.

Information collected automatically: When you visit the Site, we and our service providers may automatically receive your IP address, approximate location (city/region), browser type and version, device type, operating system, referring website, pages viewed, links clicked, and the date and time of your visit. This data is collected through cookies, pixels, and similar technologies.

Cookies and similar technologies: The Site uses first-party and third-party cookies to remember preferences, measure performance, and support advertising. You can disable cookies in your browser settings, but parts of the Site may not function correctly without them.

3. How We Use Your Information

We use the information we collect to:

• Respond to inquiries, prepare quotes, schedule appointments, and provide the services you request;
• Contact you about your job, follow up after service, and send service reminders;
• Process invoices and payments and keep records required by tax and consumer-protection laws;
• Operate, maintain, secure, and improve the Site and our services;
• Measure the performance of our marketing, including Google Ads and Google Analytics campaigns;
• Show you relevant ads on third-party platforms and measure how those ads perform;
• Comply with legal obligations and enforce our terms.

4. Google Ads, Analytics, and Other Third-Party Services

We use third-party services that may set their own cookies and collect information about your visit, including:

• Google Ads & Google Tag / Conversion Tracking — to measure ad performance, track conversions (such as form submissions and phone clicks), and show remarketing ads to people who have previously visited the Site;
• Google Analytics — to understand how visitors use the Site so we can improve it;
• FormSubmit — to deliver contact-form submissions to our email inbox;
• Hosting and security providers — to serve the Site and protect it from abuse.

These providers process data on their own servers and under their own privacy policies. You can review and control Google's use of your data at policies.google.com/technologies/partner-sites and opt out of personalized Google ads at adssettings.google.com. You can opt out of Google Analytics tracking with the browser add-on at tools.google.com/dlpage/gaoptout.

5. How We Share Information

We do not sell your personal information. We share it only:

• With service providers that help us run our business (hosting, email delivery, analytics, advertising, payment processing) under contracts that limit their use of the data;
• With subcontractors or technicians dispatched to perform your job, limited to what they need to complete the work;
• When required by law, court order, or to protect the rights, safety, or property of POCO Garage Doors, our customers, or others;
• In connection with a business transfer, such as a merger, acquisition, or sale of assets, subject to confidentiality protections.

6. Data Retention

We keep personal information only as long as needed for the purposes described in this policy and to comply with our legal, accounting, and tax obligations. Quote, invoice, and job records are typically retained for at least seven years as required by Canadian tax law. Marketing analytics data is retained according to the default settings of the underlying platform (for example, Google Analytics).

7. How We Protect Your Information

We use reasonable physical, technical, and administrative safeguards to protect personal information against unauthorized access, disclosure, alteration, and loss. The Site is served over HTTPS. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on where you live, you may have the right to access, correct, update, or delete the personal information we hold about you, to withdraw consent, to object to certain processing, and to file a complaint with a privacy regulator (in British Columbia, the Office of the Information and Privacy Commissioner). To exercise any of these rights, email us at info@portcoquitlamgaragedoors.ca or call (778) 831-0239. We will respond within the time period required by law.

You can also unsubscribe from marketing emails at any time by replying with "unsubscribe" or using the link in any marketing message. We will still send you transactional messages about your job.

9. Children's Privacy

The Site and our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

10. International Transfers

Some of our service providers (including Google) are based in the United States or other countries. When we share information with them, that information may be stored and processed outside of Canada and may be subject to the laws of those countries.

11. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Material changes will be communicated by posting a notice on the Site. Your continued use of the Site after an update means you accept the revised policy.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

POCO Garage Doors
610-717 Como Lake Ave
Coquitlam, BC V3J 0G2, Canada
Phone: (778) 831-0239
Email: info@portcoquitlamgaragedoors.ca